Seagull-Online.com is a B2B online booking platform for services in North Europe developed by Via Hansa Holding A/S and its affiliates with operations in Scandinavian countries, Finland, Baltic countries, Russia and Poland. We provide travel arrangements and services to our agents under commercial agreements made directly with them.
Why do we collect personal data?
Personal data is information that enables us to identify you when providing our services. The use, processing or transfer of your personal data is regulated by applicable data protection and privacy laws and regulations.
Seagull-Online collects personal information from our agents and their travellers (end-customers) for the performance of the commercial agreements concluded with our agents. The purposes for which we collect your personal information are related to the provision of travel services, such as:
Travel and hospitality booking;
Visa application assistance;
Account administration and billing;
Travel client policy compliance and expenses consolidation reporting;
Communication of essential travel information including itineraries and alerts, as well as updates on products and services;
Fraud detection and prevention including, where relevant, security and sanctions screenings as prescribed by local applicable laws;
Internal market analysis.
The personal data we collect is therefore necessary for the performance of our contract with our agents and without which, we wouldn’t be able to fulfil their end-customers’ travel needs and requirements.
What personal information do we collect?
The personal data that we collect for the above purposes may include: name, surname, phone number, email and address, company name, gender, date of birth, travel preferences where expressed (seat, meal, smoking, special services, etc.), passport and visa details, Passenger Name Record (PNR) as well as next of kin information.
How do we collect or receive your personal information?
When servicing our agents for their travel and hospitality needs, the personal information of end-customers is entered during the booking process by the authorized travel manager.
How do we use your personal data?
We use your personal data to provide our services as described under our commercial agreements. For example, when a reservation is made, Seagull-Online processes personal data that we have received along with the reservation information that is needed to fulfil the travel request.
How long do we keep your personal data?
We retain your personal data as needed to perform our agreements and provide our services, respond to inquiries from our agents on past travel and to comply with our legal obligations, meet our regulatory requirements such as financial reporting laws, resolve disputes or address claims or litigation.
With whom do we share your personal information?
To make travel and hospitality reservations, and in line with travel industry practices, Seagull-Online needs to share personal information that is has collected and processed with various third-party travel suppliers such as:
Travel industry service providers, i.e., hotels, transportation providers (cars, bus and coaches, car rental companies);
- Catering providers (for dietary requirements);
Safety and security service providers;
General Distribution Systems (GDS), which are computerized network systems that enable travel and hospitality transactions between travel industry service providers and travel management companies , via aggregating real-time inventory (of number of hotel rooms, cars available, etc.);
Computer reservation systems, which are reservation systems used by the service providers (hotels, etc.) and which hold the inventory (of number of hotel rooms, cars available, etc.);
From time to time in accordance with regulatory requirements, government bodies such as embassies or consulates issuing visas to end-customers.
Without sharing personal information among such travel industry parties, travel will not be possible.
We reserve the right to disclose personal data if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with all applicable laws.
Is your personal data transferred outside the EU?
Given the international nature of travel services, international personal data transfers are made throughout global partner network to support travel-related services. In circumstances where personal data is transferred to, or centrally stored in, countries in which there is not a similar level of protection as in your country, Seagull-Online has, where relevant, taken steps to ensure an adequate level of protection of the transferred data by entering into appropriate inter-company data transfer agreements based on the European Standard Contractual Clauses (also known as EU Model Clauses).
How do we ensure your personal data is safe?
We continuously implement and maintain, appropriate administrative, organizational, technical and physical security measures to ensure confidentiality, integrity, availability and resilience of our systems that process your personal data. These measures are monitored to prevent the accidental or unlawful destruction, alteration or any unauthorized disclosure or access to your personal data, or other unlawful forms of processing.
Compliance with this Policy and data protection laws
You are entitled to several rights in relation to your personal data, such as a right of access to the data Seagull-Online collects about you, a right of rectification, a right of deletion, a right to object to the processing of your personal data on legitimate grounds.
If you wish to exercise your rights, for example make an access request or a deletion request, please contact Seagull-Online customer service sending an e-mail to firstname.lastname@example.org.
We are at your disposal for any query that you may have, any request or issue, including complaints. We will handle such with the level of care that you are entitled to expect from us. However, should you not be satisfied with the way in which we have handled such topics, and depending on the country in which you reside, you may also have a right to lodge a complaint with the supervisory data protection authority.